Terms of Service

Last Updated: May 1st, 2026.

1. Definitions​

For the purposes of these Terms:

• "Service" means the hosted Connhex SaaS platform made available at dashboard.connhex.com and the associated APIs available at apis.connhex.com.
• "Compiuta" means Compiuta S.r.l., Via T. Vecellio, 169 B, 35132 Padova (PD), Italy.
• "Customer" means the legal entity or individual that registers for an account on the Service.
• "User" means any individual authorised by the Customer to access the Service under the Customer's account.
• "Customer Data" means all data submitted to the Service by or on behalf of the Customer.
• "Free Plan" means the no-cost tier of the Service with limited features and resources as described in the Documentation.
• "Paid Plan" means any subscription tier requiring payment.
• "Enterprise Plan" means a plan governed by a separately executed Master Service Agreement or Software License Agreement with Compiuta, which is not subject to these Terms.
• "Documentation" means Compiuta's publicly available technical documentation for the Service, available in the Docs hub, or more in general any information contained in the website connhex.com.

2. Eligibility and Account Registration​

The Service is offered exclusively to businesses and professionals acting in a commercial or professional capacity. It is not intended for consumers as defined under EU consumer protection law.

To register for an account, the Customer must be a legal entity or an individual acting in a professional capacity aged 18 or over. By accepting these Terms, Customer represents and warrants that it meets these requirements.

Customer is responsible for maintaining the confidentiality of its account credentials and for all activity occurring under its account, whether authorised or not. Customer must promptly notify Compiuta at info@compiuta.com upon becoming aware of any unauthorised access to or use of its account.

Only one account per legal entity is permitted unless otherwise expressly agreed in writing with Compiuta.

3. Plans, Subscription and Payment​

Free Plan​

The Free Plan is available at no charge, subject to resource limits as specified in the Documentation. Compiuta reserves the right to modify Free Plan resource limits at any time with thirty (30) days' advance notice. Compiuta may discontinue the Free Plan entirely with sixty (60) days' advance notice, after which affected Customers will be offered conversion to a Paid Plan or the opportunity to export their data and close their account.

Inactivity Policy: Free Plan accounts that show no login activity for a continuous period of twelve (12) months are considered inactive. Compiuta will send a warning email to the registered address thirty (30) days before account suspension. If no login occurs during the warning period, Compiuta reserves the right to suspend and subsequently permanently delete the account and all associated Customer Data. Compiuta is not liable for any loss of data resulting from the deletion of an inactive Free Plan account. The thirty-day warning period constitutes the export window for inactive Free Plan accounts; no separate export period applies after deletion.

Paid Plans​

Subscriptions are billed in advance on a monthly or annual cycle as selected by the Customer at signup. Payment is processed via Stripe, Inc. By subscribing, Customer agrees to Stripe's applicable terms of service. Invoices are issued electronically to the registered email address.

Prices displayed on the Service are exclusive of VAT and any other applicable taxes, which are the Customer's sole responsibility.

If payment fails, Compiuta will notify the Customer and provide a fourteen (14) day grace period to resolve the payment. If the payment is not resolved within this period, Compiuta may suspend access to the Service until the outstanding balance is settled.

Annual subscriptions are non-refundable except where required by applicable law. Monthly subscriptions may be cancelled at any time and will remain active until the end of the current billing period.

Price changes will be communicated to the Customer with at least thirty (30) days' advance notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

4. Service Availability​

Compiuta will use commercially reasonable efforts to maintain availability of the Service. However, for Customers on the Free Plan or any Paid Plan other than the Enterprise Plan, Compiuta provides no guarantee of minimum uptime, availability, response time, or service continuity. Planned maintenance will be communicated via status.connhex.com where reasonably practicable.

Unplanned downtime, data unavailability, or performance degradation does not constitute a breach of these Terms and does not entitle the Customer to any remedy, refund, or credit.

Enterprise Plan customers receive availability commitments under their dedicated Service Level Agreement, which governs exclusively with respect to availability.

Compiuta reserves the right to modify, deprecate, or discontinue features of the Service with thirty (30) days' notice where reasonably practicable, and immediately where required for security or legal compliance.

5. Customer Data and Intellectual Property​

Ownership​

Customer retains all ownership of and rights to Customer Data. Compiuta retains all ownership of and rights to the platform, infrastructure, documentation, and any improvements or derivatives thereof. No rights in the platform or its underlying technology are transferred to Customer under these Terms.

Licence from Customer to Compiuta​

Customer grants Compiuta a limited, non-exclusive, royalty-free licence to store, copy, transmit, and process Customer Data solely for the purpose of providing the Service, including for technical support and debugging when requested by Customer.

Customer Responsibility for Submitted Data​

The Customer is solely responsible for ensuring that any personal data submitted to the platform has a valid legal basis under applicable data protection law, and that appropriate notices have been provided to any data subjects whose data is submitted. Compiuta processes Customer Data solely on the Customer's instructions and does not independently determine the purpose or means of processing Customer Data. Compiuta accesses Customer Data only to the extent strictly necessary to provide the Service, including for technical support and debugging when expressly requested by the Customer.

AI Model Training​

Compiuta may use aggregated, anonymised, and non-personally-identifiable data derived from the platform — such as device communication patterns, rule execution statistics, and feature usage metrics — to develop and improve AI-powered features within the Service (for example, anomaly detection). Such use will be limited to data that has been fully anonymised such that no individual or Customer can be identified. Raw Customer Data in identifiable form will never be used for this purpose.

6. Data Protection​

The parties acknowledge that in providing the Service, Compiuta acts as a data processor with respect to Customer Data, and the Customer acts as the data controller in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

Processing of Customer Data is governed by Compiuta's Data Processing Agreement ("DPA"), available at connhex.com/legal/data-processing-agreement. By submitting Customer Data to the Service, Customer agrees to be bound by the DPA.

Compiuta processes personal data related to account management (including the email address used for registration and billing information) as an independent data controller, as described in the Platform Privacy Notice available at connhex.com/legal/platform-privacy-notice.

All Customer Data is stored exclusively on servers located within the European Economic Area. Compiuta will not transfer Customer Data outside the EEA except where required by applicable EU law.

7. Confidentiality​

Each party agrees to keep confidential the other party's non-public information disclosed in connection with the Service and to use such information only for the purposes of performing its obligations or exercising its rights under these Terms.

Compiuta's confidential information includes, without limitation: platform architecture, non-public pricing, product roadmap, and security practices.

Customer's confidential information includes: Customer Data and any business information disclosed to Compiuta for support purposes.

Confidentiality obligations survive termination of these Terms for a period of three (3) years. Trade secrets are protected for as long as they retain their status as trade secrets under applicable law.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party without use of the disclosing party's confidential information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided the disclosing party gives the other party prompt prior written notice where legally permitted.

8. Warranties and Disclaimers​

Compiuta Warranties​

Compiuta warrants that:

• It has the right and authority to enter into these Terms and to provide the Service;
• The Service will materially conform to its Documentation under normal use and conditions;
• It will implement appropriate technical and organisational security measures to protect Customer Data.

Disclaimers​

To the maximum extent permitted by applicable law, Compiuta expressly disclaims:

• Any implied warranties of merchantability, fitness for a particular purpose, or non-infringement;
• Any warranty regarding the accuracy or reliability of data transmitted through the Service by third-party devices or systems;
• Any warranty regarding the content, accuracy, or lawfulness of Customer Data submitted to the Service by the Customer;
• Any guarantee of availability, uptime, or performance for non-Enterprise customers, as described in 4.

9. Limitation of Liability​

To the maximum extent permitted by applicable law, Compiuta's aggregate liability to Customer under or in connection with these Terms shall not exceed the total fees paid by Customer to Compiuta in the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall either party be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) any liability that cannot be excluded or limited under applicable Italian or EU law.

10. Indemnification​

Customer shall indemnify, defend, and hold harmless Compiuta and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from or relating to: (a) Customer Data, including any personal data submitted to the platform without a valid legal basis; (b) Customer's breach of these Terms; or (c) Customer's violation of any applicable law or regulation.

Compiuta shall indemnify, defend, and hold harmless Customer from and against any third-party claims that the Service itself, as provided by Compiuta, infringes a third party's intellectual property rights, excluding any claims arising from Customer Data or Customer's misuse of the Service.

11. Term and Termination​

Term: These Terms begin on the date the Customer creates an account and continue until terminated by either party.

Termination by Customer: Customer may terminate its account at any time by following the account closure process within the Service. For Paid Plan customers, termination takes effect at the end of the current billing period.

Termination by Compiuta: Compiuta may terminate these Terms and Customer's access to the Service:

• For convenience, upon thirty (30) days' written notice to the Customer;
• Immediately and without notice upon: a material breach of the Acceptable Use Policy; non-payment following the grace period described in 3; a requirement imposed by applicable law; or the insolvency or bankruptcy of the Customer.

Effect of Termination: Upon termination, Customer has thirty (30) days from the termination date to export Customer Data using the export tools available within the Service. After this period, all Customer Data will be permanently and irrecoverably deleted. For Free Plan accounts deleted due to inactivity, no separate export window applies after the thirty-day warning period described in 3, which serves as the combined warning and export period.

The following sections survive termination of these Terms: 5 (IP ownership), 7 (Confidentiality), 9 (Limitation of Liability), 10 (Indemnification), and 14 (Governing Law and Jurisdiction).

12. Changes to Terms​

Compiuta may update these Terms at any time. Material changes will be communicated by email to the registered account holder at least thirty (30) days before the effective date of the change.

Continued use of the Service after the effective date of any updated Terms constitutes the Customer's acceptance of the revised Terms. If Customer does not accept the revised Terms, Customer may terminate their account before the effective date in accordance with 11.

13. Support​

Compiuta provides email-based technical support for Paid Plan customers at info@compiuta.com. Free Plan customers may access documentation at connhex.com/docs/intro/about-connhex and community resources but are not entitled to dedicated technical support.

Compiuta will use reasonable efforts to respond to support requests but makes no guarantee of response time for non-Enterprise customers. Enterprise Plan customers receive support commitments as defined in their dedicated Service Level Agreement.

14. Governing Law and Jurisdiction​

These Terms are governed by the laws of Italy, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Padova, Italy. Mandatory provisions of EU law applicable to the Customer's jurisdiction are not excluded by this clause.

15. General​

Entire Agreement: These Terms, together with the Acceptable Use Policy and any applicable DPA, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, or representations.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No Waiver: Compiuta's failure to enforce any right or provision of these Terms will not be construed as a waiver of that right or provision.

Assignment: Customer may not assign or transfer these Terms or any rights hereunder without Compiuta's prior written consent. Compiuta may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets. Any purported assignment in violation of this section is void.

Force Majeure: Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond that party's reasonable control, including without limitation acts of God, natural disasters, pandemic, war, civil unrest, governmental action, or failure of third-party infrastructure providers.

No Agency: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between the parties.

Language: These Terms are written in English, which is the authoritative version. Any translations provided are for convenience only and do not affect the interpretation of the English original.

Compiuta S.r.l.

Via T. Vecellio, 169 B - 35132 Padova (PD) - Italy

VAT: IT 05375100285

For questions regarding these Terms, contact: info@compiuta.com