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With every Connhex plan you get:

• a state-of-the art data collection infrastructure, with unlimited devices and unlimited data support. Simply put, this is an entity responsible for receiving data and storing it efficiently into a database
• every service included in Connhex Cloud, with limits and features specified in the {pricingPage}.every service included in Connhex Cloud, with limits and features specified in the pricing page.

The Enterprise plan includes a dedicated Connhex instance on your servers, with:

• Connhex Control: Connhex's device management application. Think of it like an admin-level device management application for all the devices connected to Connhex: you can see what messages are coming from each device, send commands and configuration to devices
• Connhex Copilot: an AI copilot with direct access to databases, to extract insights and help with troubleshooting.
• Connhex AI: a set of anomaly detection and forecasting functionalities, automatically applied to data streamed from devices on the field.

Connhex Edge is included for free in all plans.

Absolutely not.

Connhex has been designed to be the foundation for your product, with an emphasis on "your". Moreover, Connhex is not yet another white-label platform: if you're using one of those, you can probably customize the both the logo and the branding - but your most knowledgeable customers will still be able to tell what white-label platform you're using.

Needless to say, we are very careful in sharing information. Some of the companies using Connhex were gracious enough to provide a testimonial: this is, of course, optional. Every success story was shared with the customer involved before publication.

Of course you can: only remember than if you choose to downgrade a lower data retention policy will apply.

The short answers is: yes, but.

You can definitely piece together many open-source projects and implement the missing functionalities Connhex offers. You can also implement it yourself from scratch. However, besides the fact you'd be giving up on all the optimizations we spent years to achieve, there are a few things to consider:

• open-source components are typically developed in isolation. While this is why open-source is great for lots of infrastructural stuff (we didn't write an MQTT broker from scratch, rest assured!), you can't build a great product by forcing together pieces that are not intended to work this way. This is another reason why, if you decide to go the in-house route, you'll need to write a lot of it yourself.
• sad as this is, open-source funding is a hard problem in itself. You should also factor in the risk of the project you're using to be abandoned in the future
• creating something is just a fraction of the work. The real deal is testing it, smoothing out edge cases and making sure it's production-grade
• once you bring a project in-house, it immediately becomes both an asset and a liability. You should compare the benefits of building it yourself with the costs of monitoring, maintaining and updating it. Do you have a dedicated team or do you need to build one? What's your core business and where are you subtracting resources from?

Keep in mind the total cost of ownership: you'll need to code your solution, test it, validate it, monitor it, maintain it and support it. This is clearly just our perspective, and you’re welcome to challenge it! Look here for a detailed comparison between Connhex and custom projects.

We've shared our reflections here. In a nutshell, we will never open-source something if we can’t do it properly: right now we are still a small team, focused on serving our customers as best as we can. The overhead involved in managing and supporting an open-source project would be at the expense of the level of service we are currently providing.

Connectable is the general term we use to describe anything that can connect to Connhex (a bit of a tongue-twister, we know).

The difference between an edge and a device is actually very simple. An edge is a physical electronic device that is running Connhex Edge, whereas a device is a generally simpler object sending messages to Connhex and receiving commands from it. In short, you can think of edges as super-powerful devices that leverage Connhex Edge's functionalities.

You can read more here.

Like everything in software, it depends 😁. We wrote extensive documentation on this topic: you can find it here.

No, you don't. Just contact us before migrating the system and we'll generate a new license, while deactivating the previous one. If you want to clone Connhex on a different server, keeping two active installations, you need to pay an extra license instead. This may be the case if you want to provide two of your customers with two identical but separate platforms based on Connhex.

Yes, it will. But without an active Connhex Cloud subscription, only local features will be available.

As for all of Connhex's components, a dedicated support contract is available for Connhex Edge too.

Depending on the limit you're hitting, we'll either get in touch or you'll be rate-limited. Besides this, your Connhex instance will keep operating as usual.

GDPR is a commonly used shorthand to identify the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

You can find the complete regulation here.

How we approach GDPR compliance is a prime example of what we mean when we say Connhex is an IoT suite, not a platform.

We offer a comprehensive solution for device manufacturers: legal aspects are just as important as technical ones if your goal is to provide a service to your users. GDPR compliance is one of those things that comes easy if one keeps it as a constraint during the initial design phase: otherwise there could be fatal flaws impossible to patch.

And if you're not convinced on the importance of protecting personal data just from a moral standpoint, sanctions can be quite heavy (see below).

No, you're not - and incidentally you won't be by choosing any IoT solution.

You should have a 360-degree view when reasoning about GDPR. For example, no one but your company can:

• adhere to the principles relating to the processing of personal data (Article 5). One above all: you are expected to only acquire data relevant to the purpose of processing (data minimisation, see also Article 25)
• establish whether a data protection impact assessment is needed (Article 35)
• designate a data protection officer (Article 37)

To the best of our knowledge: no, there isn't - nor it can exist at all.

If you have a role in deciding what data is collected, you are the data controller: there's no way any supplier can guarantee your compliance to GDPR - no matter what their sales representatives say 😉

In GDPR terminology, Compiuta is a data processor. This means Compiuta (or any other data processor) must:

• provide sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the Regulation and ensure the protection of the rights of the data subject
• process the personal data only on documented instructions from the controller (you)
• ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality
• assist the controller by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the controller's obligation to respond to requests for exercising the data subject's rights
• make available to the controller all information necessary to demonstrate compliance

For the complete list of obligations, see Article 28.

The GDPR includes consultation between the actions performed on personal data that classify as processing - see Article 4.

Since we need to maintain, update and support Connhex instances, we need to have access to database clusters.

We don't take this responsibility lightly: Connhex databases containing personal data are accessible only to a limited number of people inside Compiuta and we keep a log of any action performed when accessing them.

There are two ways Connhex helps you with compliance:

• by implementing tools that address specific obligations or data subject rights. For a first look at what those are, see the GDPR compliance map: you can also contact us to get information about design details of those tools, should you need it.
• uses best practices and state of the art approaches to ensure security of processing (see Article 32)

See Article 83: up to 20.000.000 € or 4% of total worldwide annual turnover of the preceding financial year, whichever is higher.

Definitely: we have a clear understanding of what personal data means and have lots of resources you can access. Just contact us!

Of course, we'd be delighted to. Just contact us and we'll get back to you.

We're definitely reachable by phone and ready to jump on a call if you'd like us to, but try to prioritize product development and supporting current customers. All Enterprise customers have dedicated points of contact.

To get the fastest response, you can contact us through any of the dedicated support channels we've shared with you. If you're not able to access those, just send us an e-mail and we'll get in touch with you.